INTRODUCTION
This contractual document shall govern the General Terms and Conditions for the Purchase of Tickets (hereinafter, “Terms”) through the website https://tickets.wefestspain.com, owned by WeFestSpain under the trademark of weFestSPAIN, hereinafter “PROVIDOR”, whose contact details are also contained in the Legal Notice of this Web.
These Terms will remain published on the website available to the USER to reproduce and save as a confirmation of the contract, and may be modified at any time by WeFestSpain. It is the responsibility of the USER to read them periodically, as those that are in force at the time of purchase will be applicable.
Contracts shall not be subject to any formality except as expressly stated in the Civil and Commercial Codes and in this or other special laws.
The acceptance of this document entails that the USER:
You have read, understand and understand what is stated here.
It is a person with sufficient capacity to make the purchase.
You assume all the obligations set forth herein.
These conditions will have an indefinite period of validity and will apply to all purchases made through the website of the PROVIDER.
The PROVIDER informs that the trade is responsible and knows the legislation in force, and reserves the right to unilaterally change the conditions, without this affecting the goods or promotions that were purchased prior to the change.
IDENTITY OF CONTRACTING PARTIES
On the one hand, the PROVIDER of the tickets purchased by the USER is WeFestSpain, with registered office in Spain, 47045937N and with customer service phone
And on the other hand, the USER who makes the purchase of the tickets on the website, and is responsible for the veracity of the personal data provided to the PROVIDER.
OBJECT OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of purchase and sale between the PROVIDER and the USER at the time when the latter accepts the corresponding box during the online purchase process.
The contractual relationship of sale involves the delivery, in exchange for a determined price and publicly displayed through the website, of a particular product.
DATA CORRECTIONS
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, it may notify it to the email [email protected] for WeFestSpain to correct them as soon as possible.
BUY PROCEDURE
The USER, in order to access the products or services offered by the PROVIDER, must be of the age of majority or of minority with sufficient capacity to make the purchase. For this purpose, the USER must provide freely and voluntarily the personal data that will be requested, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), relating to the protection of natural persons with regard to the processing of personal data and the free movement of these data and Organic Law 3/2018, of 5 December (LOPDGDD), concerning the Protection of Personal Data and detailed in the Legal Notice and in the Privacy Policy of this website.
Once the desired entry(s) have been selected, you are informed that in accordance with article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the procurement procedure will follow the following steps:
General contract clauses.
Delivery and confirmation of the order made.
Right of withdrawal, if applicable.
Online Claims and Dispute Resolution.
Force majeure.
Competition.
Generality of the offer.
Price and period of validity of the offer.
Payment method, expenses and discounts.
Purchase process.
Dissolution and suspension or termination of the contract.
Guarantees and refunds.
Applicable law and jurisdiction.
1. GENERAL CONTRACT CLAUSULES
Unless specifically stipulated in writing, the execution of an order to the PROVIDER will imply the acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PREVIDER.
2. SENDING AND DELIVERY OF BITTS
The PROVIDER will not send any orders until it has verified that the payment has been made.
Tickets will be sent to the email you have provided, or can be downloaded from the same purchase page, a completed process.
Shipping or unloading will be immediate once the payment of the order has been confirmed.
Failure to execute the distance contract
In the event that the contract cannot be executed because the contracted event is not carried out within the prescribed time, the USER will be informed that he will be entitled to cancel the order and receive the refund of the total amount paid without any cost, and therefore there is no liability for damages attributable to the PROVIDER.
In the event of unjustified delay on the part of the PROVIDER with regard to the refund of the full amount, the USER may claim to be paid twice the amount owed, without prejudice to his right to be compensated for damages suffered in excess of that amount.
The PROVIDER will not assume any responsibility if the delivery of the purchased entry does not come to be carried out, because the data provided by the USER are false, inaccurate or incomplete.
The USER shall have the right to suspend the payment of any outstanding part of the price of the purchased product until the PROVIDER fulfils the obligations established in this contract.
It is up to the USER to verify the products at the receipt and to expose all reservations and claims that may be justified.
In the event that the contract does not involve the physical delivery of any product, but an activation of download on a website, the PROVIDER will inform the USER in advance of the procedure to follow to perform this download.
3. Right of withdrawal
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it was a provision of a service, to exercise the right of withdrawal, regulated in article 102 of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other supplementary laws, hereinafter RDL 1/2007. If the PROVIDER fails to comply with the obligation to provide information and documentation on the right of withdrawal, the period for exercising it will expire twelve months after the date of expiry of the initial period of cancellation, in accordance with article 105 of RDL 1/2007.
The right of withdrawal will not apply to the contracts referred to and listed in article 103 of RDL 1/2007, and that relate here. In particular and with respect to the provision of our services, it is exempt:
(l) Provision of accommodation services for purposes other than housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of execution
Any claim that the USER considers appropriate will be addressed as soon as possible, and can be made at the following contact addresses:
Postal address:
Phone: E-mail: [email protected]
Online Dispute Resolution (Online Dispute Resolution)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, eventually suggesting and/or imposing a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
4. MORE FORCE
The parties shall not be liable for any failure due to a major cause. The fulfilment of the obligation shall be delayed until the case of force majeure has ceased.
5. COMPETENCE
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any provision of these conditions is deemed void or unenforceable, the validity, legality and compliance of the rest will not be affected or modified in any way.
The USER declares to have read, know and accept these Terms and Conditions in their entirety.
6. GENERALITIES OF THE OFFER
All sales and deliveries made by the PROVIDER shall be deemed to be subject to these Terms and Conditions.
No modification, alteration or agreement contrary to the WeFestSpain Commercial Proposal or to the herein stipulated, shall take effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements shall prevail.
7. Price and period of validity of the offer
Prices indicated for each entry include value added tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping or communication, handling or any other additional services and attachments to the purchased product.
The prices applicable to each event or entry are those published on the website and will be expressed in the EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase you can check online all the budget details: selected entries, quantities, price, availability, management costs, charges, discounts, taxes and the total purchase. Prices may change daily as long as the order is not placed.
Once the payment has been made, prices will beined whether more tickets are available or not.
Any payment made to the PROVIDER entails the issuance of an invoice on behalf of the USER or the company that he has informed at the time of making the order. As a rule, no invoice is sent, in case you wish to receive it, you must request it by any of the means that the PROVIDER makes available to you, informing you that at any time you can revoke this decision.
For any information about the order, the USER can contact by e-mail at [email protected].
8. PAYMENT FORMS, CUSTOMS AND DISCOUNTS
PREMIUMCOVER SL, under the trademark of PREMIumGUEST, with registered office at Avda. Diagonal 433 BIS 3-2, BARCELONA, NIF B70688536, is responsible for the economic transactions of this website and enables the following ways to make the payment of an order:
Credit card
PayPal Stripe
The USER may use a coupon or discount code at the time prior to the completion of the purchase in case of having one.
Safety measures
The website uses generally accepted information security techniques such as SSL, secure page input, firewalls, access control procedures and encryption mechanisms, all in order to prevent unauthorized access to the data. To these purposes, the user/client agrees that the provider obtains data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that can or has the potential to harm the goodwill of the same or negatively influence them.
It is prohibited, under the card brand programs, to sell or offer a product or service that does not comply with all laws applicable to the Buyer, the issuing bank, the Merchant or the Card or Card Holders.
9. BUY PROCESS
Any entry available on our website can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the cart has been saved, if applicable, taxes, charges and discounts will be calculated based on the payment data entered.
The baskets have no administrative link, it is only a section where a budget can be simulated without any commitment by both sides.
From the cart you can make an order by following the following steps for its correct formalization:
Verification of billing data.
Verification of the buyer's data.
Selection of payment method.
Make the order (comprar).
Once the order has been processed, the system immediately sends an e-mail to the PROVIDER's management department and another to the USER email confirming the execution of the order.
10. DISCUSSION AND SUSPENSION OR CANCELATION OF THE CONTRACT
If any of these terms and conditions are considered illegal, void or for any reason not applicable, this condition shall be deemed to be separable and shall not affect the validity and applicability of any of the remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the user fails to comply with the obligations set out in this agreement or any legal provision, license, regulation, directive, code of practice or policies that apply to him.
Where THE PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be at the disposal of THE PREVIDER.
11. GARANTIES AND RETURNATIONS
As a general rule, no refunds are accepted.
12. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed or interpreted in accordance with Spanish law where not expressly stipulated. Any dispute that may arise from the provision of the products or services subject to these Terms shall be brought before the courts and courts of the domicile of the USER, the place of fulfilment of the obligation or the one in which the property is located if it was immovable.